AuctionLook, Inc. - Terms & Conditions

Last Updated: November 2025

These Terms & Conditions (“Terms”) govern the use of AuctionLook, Inc. (“AuctionLook”, “we”, “our”, “us”) and its integrated services, including DirectOffer and AI components such as OLIVIA AI and DO AudioTours. By accessing or using our platforms, you agree to these Terms and all applicable laws and regulations.

1. Company Information

AuctionLook, Inc. is a Tennessee corporation located at 620 Monroe Street, Nashville, TN 37208, United States. For support or questions, please contact us at Support@auctionlook.com.

2. Platform Coverage

AuctionLook operates in the United States, United Kingdom, European Union, Canada, Australia, Thailand, Puerto Rico, and UAE. Users in these regions agree to comply with all applicable local data and commerce laws.

3. Integration with DirectOffer

AuctionLook integrates with DirectOffer to provide AI-driven listing, auction, and marketing services. By using AuctionLook, you consent to limited data sharing between AuctionLook and DirectOffer to enable listing synchronization, marketing automation, and AI enhancements.

4. User Eligibility and Accounts

Users must be at least 18 years old and have legal capacity to enter binding agreements. Auctioneers, realtors, MLS partners, and associations must ensure all provided information is accurate and compliant with professional standards.

5. Listings and Content

You retain ownership of your uploaded media, listings, and descriptions but grant AuctionLook and DirectOffer a worldwide, royalty-free, sublicensable license to display, distribute, and promote listings across partner platforms and AI-driven systems.

6. Acceptable Use Policy

You agree not to misuse our platform, upload unlawful content, or engage in fraudulent or misleading activity. AuctionLook reserves the right to suspend or terminate accounts violating these Terms.

7. Payment and Fees

Certain services may incur fees disclosed at the time of purchase or subscription. All payments are processed securely through approved gateways, and users agree to comply with billing terms.

8. Data and Privacy

Your use of AuctionLook is also governed by our Privacy Policy. We comply with GDPR, CCPA, and other applicable privacy laws. Data collected may include user identifiers, listings, media, cookies, and IP data.

9. AI and Automation Tools

AuctionLook and DirectOffer utilize AI-driven features, including OLIVIA AI and DO AudioTours, to enhance user experience. These tools analyze listing content, provide voice tours, and generate recommendations in multiple languages.

10. Accessibility and Compliance

AuctionLook maintains compliance with ADA, WCAG, and Fair Housing standards. We aim to provide accessible tools for users of all abilities and ensure equal opportunity in real estate and auction advertising.

11. Intellectual Property

All site content, code, and technology remain the property of AuctionLook, Inc. or its licensors. You may not copy, reverse-engineer, or resell our technology without prior written consent.

12. Disclaimers

AuctionLook provides its platform “as-is” without warranties of any kind. We do not guarantee continuous operation, specific results, or error-free functionality.

13. Limitation of Liability

To the maximum extent permitted by law, AuctionLook, Inc. shall not be liable for indirect, incidental, or consequential damages resulting from use of the platform or data.

14. Governing Law

These Terms are governed by the laws of the State of Tennessee, United States, with recognition of international privacy and consumer standards.

15. Online Bidding Platform Disclaimer

If AuctionLook launches an online bidding or transactional service, users acknowledge that AuctionLook acts solely as a technology provider. AuctionLook is not responsible for: (a) errors in bidding, (b) disputes between buyers and sellers, (c) the authenticity, legality, or condition of items, (d) payment completion or refund processing, or (e) damages arising from system downtime, data loss, or connectivity failure. All transactions are strictly between the parties involved, and users participate at their own risk.

16. Contact Information

For questions or requests regarding these Terms, please contact: Support@auctionlook.com or mail AuctionLook, Inc., 620 Monroe Street, Nashville, TN 37208.